ORDER PLACEMENT
Our technical staff is available from 8:30 a.m. to 5:00 p.m Central time Monday-Friday. Online orders may be placed any time.
When ordering, please provide part number and description. Include all requested information, such as size or length, and any other information needed for the part you are ordering.
NOTE: Due to material and manufacturing fluctuations, prices are subject to change without notice.
SHIPPING
Most items will ship UPS ground service to the specified shipping address. We will not ship an item that has not been paid for.
Orders for most items in stock will ship within 24 Business hours of order placement. Custom fabricated / built items will fluctuate throughout the year. If you have a specific need or delivery date, please reach out so we can do our best to accommodate.
INTERNATIONAL SHIPPING
Due to the varying weights and package counts of our products, international shipping rates are not always calculated correctly on our online ordering system. Please contact us if you have any concerns. If the calculated rate is less than the actual cost of shipping, you will be contacted for the remaining balance.
We do our best to ensure a safe delivery (and we have very good results), but there are some risks to international shipping.
Before shipping, we will inspect all contents of the shipment and will package it back more securely than the original manufacturer to give it the best chance of a safe arrival. Per UPS policy, the insurance we buy for this shipment is only valid in the US, and once it exits our borders, there is no longer any insurance on the shipment. Unfortunately, if the item is damaged or lost in transit outside of the US, it is not covered by UPS. This is very rare, but it is a possibility. We will do our best to inspect, safely package, and properly label the package for UPS, and after that we are no longer able to control the outcome of the shipment.
In the event of a warranty claim, the unit would have to be shipped to us for any warranty consideration and only a US shipping address would be covered as part of a warranty for return shipping. Any additional shipping charges to return the item to a foreign address would be owed before the item can be returned.
We will provide you our standard invoice. Any specific invoice or documents required by your country or customs will be the responsibility of the customer.
If you need any clarification, don't hesitate to ask.
BACK ORDERS
You will be notified of any unanticipated delay or back order and the expected delivery date. We do our best to avoid backorders.
PAYMENT METHODS
Visa
Mastercard
American Express
Discover
Paypal
Money Order
Wire Transfer
MERCHANDISE RETURNS
Please contact us for a return goods authorization number before returning any part for credit, exchange or refund. Custom built orders are NOT returnable. No returns or refunds will be authorized on any part that has been altered, changed, installed, used, or modified in any way. Returns with out a return goods authorization number will not be processed.
Any Quick Performance product suspected of being defective must be returned freight prepaid for inspection. If materials or workmanship are found to be defective, it will be replaced at no charge, freight included.
Any return may be subject to a 35% restocking fee. All returns must be authorized and accompanied by a copy of the invoice along with a brief note explaining the reason for return.
No Refunds After 30 Days.
REFUSED SHIPMENTS
Any shipment that is refused will be subject to return freight charges and handling fees.
Privacy Policy
General Statement of Principles
As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.
Statistical Data
Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.
Personal Information Collected - Order Forms
With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at [email protected] with your request. We do not store any type of credit card information.
Information Correction or Removal
If you wish to correct, update or remove any information about you that may be in our records, please send an email to [email protected] with the details of your request. If you wish to contact us further, please find complete contact information on our contact page.
WARRANTY DISCLAIMER: Quick Performance, hereby disclaims and excludes any and all express or implied warranties for the enclosed automobile component. Pursuant to the Uniform Commercial Code, section 2316, the Seller of this product excludes all warranties of merchantability and fitness for particular purpose. There are no warranties which extend beyond the description on the face thereof. Further, the Seller directs Purchaser to fully examine each enclosed automobile component before installation and use.
WARNING:
AUTO RACING IS A HAZARDOUS SPORT. NO WARRANTY IS MADE OR IMPLIED REGARDING ANY PRODUCT SOLD BY QUICK PERFORMANCE. USER ASSUMES ALL RISKS.
